Overview PHP can fail for a variety of reasons. This is a growing list of reasons for which a PHP script may fail or behave inconsistently: Output Empty pages Compiler error By default, PHP will not display compile-time errors or any notice/error message. These are instead logged to improve security against malicious hackers. You can…
Overview FTP is a protocol that allows you to easily upload, download, and modify permissions of files for your web site. In fact, it’s the recommended method of managing files on your account offering better flexibility than File Manager within the control panel. Logging in FTP follows the same login as e-mail and terminal services…
Overview Ruby on Rails is a web application framework built on the Ruby programming language. Older hosting platforms (< v4.5) support up to Rails 2. Newer platforms before v6 support Rails 3. v6+ platforms support Rails 2-4+ and Ruby 1.8-2.2+ using rvm. Need a migration to a newer platform to support Rails 4? Just open a…
Overview Newer hosting platforms, v6+, support multiple Ruby versions through rvm. This enables you to run multiple versions of Rack and Rails using any available Ruby interpreters. Currently, versions 1.8 to 2.2 are supported. Important: Avoid using 1.8, except to shim an older application with an intent to upgrade. 1.8 is deprecated and contains several…
Overview Logging into the FTP server with a client will present the home directory, or custom directory, as the root directory. The user logged in is unable to move up the directory to its parent directory or any other directory outside the initial login directory. Cause Defective FTP Client Certain clients, such as Windows Explorer,…
Overview FTP provides a convenient interface to quickly delete multiple files from a your site with minimal overhead. Problems can exist in multi-user environments where files are owned by one of many different users. Cause FTP abides by UNIX discretionary access controls (DAC) that restricts what files users can delete/modify/read. Without requisite permissions these files, owned…
Your primary domain may be changed within the control panel via Account > Settings. Once the domain has been changed, you will be logged out and required to log back into the control panel. See Also Resetting your account
Overview Ensure correct permissions on ~/.ssh/ are 700 (u: rwx, g: -, o: -) and ~/.ssh/authorized_keys is 600 (u: rw-, g: -, o: -). Provided the permissions are correct, then make sure your public key is listed in the authorized_keys file. See Also Permission overview
Overview Rewrite rules remap a URL to another location or resource accessible on a web site. These rules are located in .htaccess files. A common snippet looks similar to: RewriteEngine On RewriteCond %{REQUEST_FILENAME} ! -f RewriteRule ^(.*)$ index.php [QSA, L] When located anywhere else besides the document root of the primary domain name, rewrite rules will…
Overview MySQL, despite its ease of use and popularity has a dark side of instability and crashes. Communities have forked MySQL, now an Oracle subsidiary (that was once a Sun subsidiary…), spawning alternatives like Percona, Drizzle, and MariaDB to improve quality and keep MySQL a viable database server. Newer servers (platform version 4.5+) use alternatives like Percona…